CUSTOMER SERVICE REPRESENTATIVE

Hackettstown, New Jersey | 100% Onsite | Customer Service

Be the connection that keeps our customers moving forward.

WHY WORK FOR ASTRODYNE TDI?

At Astrodyne TDI, our customers rely on us for exceptional products, responsive communication, reliable support, and solutions when they need them most. As a Customer Service Representative, you will be at the center of that experience, serving as a key connection between customers and internal teams across Sales, Marketing, Engineering, Operations, and Finance.

Customer impact: Help ensure customer needs are understood, communicated, and addressed with professionalism and urgency.

Cross-functional connection: Partner across Sales, Marketing, Engineering, Operations, Finance, and other teams to resolve issues and keep business moving.

Operational ownership: Support quoting, order processing, RMAs, customer portals, master data, and account transactions with accuracy and responsiveness.

Relationship building: Strengthen customer confidence through proactive communication, sound judgment, and consistent follow-through.

ROLE OVERVIEW

Astrodyne TDI is seeking a customer-focused Customer Service Representative to support customers and the sales organization from its Hackettstown, New Jersey location. This role serves as a primary point of contact for customer inquiries, orders, forecasts, expedite requests, change orders, service returns, and other account needs. The successful candidate will combine strong communication, problem-solving, organization, and ownership to keep orders moving, resolve issues, and build trusted customer relationships in a collaborative, fast-paced environment.

WHAT YOU WILL OWN

Serve as a primary point of contact for customers, responding to inquiries regarding purchase orders, forecasts, expedite requests, change orders, service returns, and other account needs with professionalism and efficiency.
Be the voice of the customer within Astrodyne TDI by clearly communicating customer needs, coordinating internal follow-up, and helping deliver a consistently positive customer experience.
Collaborate with Sales, Marketing, Engineering, Operations, Finance, and other internal teams to resolve customer issues and keep business moving.
Generate standard product quotes and process purchase orders received through various channels, ensuring accurate and seamless order execution.
Process RMAs, credit and debit memos, cancellation requests, and other customer transactions accurately and promptly.
Maintain accurate and current customer information within the company's master data records.
Maintain customer portals, ensuring information remains current and supporting required customer transactions and communications.
Monitor customer needs and proactively communicate issues, changes, and opportunities to the appropriate internal teams.
Manage multiple priorities while maintaining a high level of accuracy, responsiveness, and attention to detail.

WHAT YOU BRING - REQUIREMENTS

3+ years of experience in customer service, account management, sales operations, order management, or a similar customer-facing role, preferably within a manufacturing environment.
Experience with a manufacturing background.
Strong problem-solving and analytical skills, with the ability to evaluate complex scenarios, identify solutions, and follow through to resolution.
Excellent written and verbal communication skills, with strong English fluency and comprehension.
Proficiency in Microsoft Excel and Word; familiarity with databases, ERP, and CRM systems is preferred.
Strong organizational skills and the ability to effectively manage multiple priorities in a fast-paced environment.
A customer-first mindset and a genuine commitment to providing an exceptional customer experience.
A collaborative approach with the ability to build relationships, influence across functions, and align teams around customer needs.
Ability to exercise sound judgment, take ownership, and work independently when needed.
A positive, flexible, and self-motivated approach to work.