The ACLU seeks an Undergraduate Intern in the Product & Technology Department of the ACLU’s National office in New York City. This internship can be remote or hybrid and can be full-time or part-time.

Qualifying applicants must currently be matriculated undergraduate students and must be based in the U.S. for the entire duration of the internship.

The Team:

The ACLU's Product & Technology team partners with departments across the ACLU to build and maintain innovative, robust and secure digital products and technical systems that accelerate the ACLU's mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers and administrators who take pride in creating technical solutions that help raise money, get our message out in the world, mobilize our supporters, and manage our data with integrity.

This product specialist internship will be an opportunity to contribute to the web and mobile experiences that drive audience engagement, action, and giving. Product specialist interns will work with a cross-functional group of product managers, engineers, and designers to understand stakeholder and user needs and deliver compelling digital experiences that help the broader public understand and engage in the work the ACLU is doing.

What You’ll Do

As a product specialist Intern, you will become an expert in our nationwide websites and content management system and use that knowledge to help the people who publish on them succeed. You will create support materials for internal users, conduct microsite reviews to ensure sites meet quality and best-practice standards, and help draft clear messaging that keeps stakeholders informed about web updates. You will also build decks, documents, and other resources for product users, and share user feedback with the Product team to inform future improvements. This role offers hands-on experience in a product specialist career path, with guidance from experienced product managers.

Your Day to Day

Build deep working knowledge of our WordPress publishing tools, including how national staff and affiliates use them and where they get stuck
Create, publish, and maintain support materials for users of our web tools such as help articles, how-to guides, FAQs, and quick-reference resources
Conduct microsite reviews, checking setup, content, navigation, and formatting against best practices, and document issues and recommendations
Draft stakeholder messaging, including release notes, feature announcements, and web updates, for review by the Product team
Create decks, documents, training materials, and product walkthroughs for product users and internal teams
Gather questions and feedback from users and summarize recurring themes for the Product team

What You’ll Bring

Excellent written communication skills, with the ability to explain technical topics in clear, plain language for different audiences
Strong attention to detail and organizational skills for managing multiple deliverables and tracking issues
Comfort learning new software and digital tools quickly
Experience creating documents, presentations, or other materials in tools like Google Workspace or Microsoft Office
A commitment to user-centered design and digital content accuracy
Familiarity with CMS platforms like WordPress

Future ACLU-ers Will

Be committed to advancing the mission of the ACLU
Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
Be committed to work collaboratively and respectfully toward resolving obstacles and conflict

Internship Logistics

Location: Our internship program offers a limited number of remote or hybrid intern positions. This internship can be full-time or part-time from our New York City office and can be remote or hybrid.
Time Commitment: Full-time (35 hrs/week) or Part-time (10,15 or 20hrs/week)
Internship Duration: Full-time internships span 10 consecutive weeks and Part-time internships span 12 consecutive weeks. This internship has a start date of: Jan. 11th or Jan. 25th, 2027.