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Accenture Federal Services is currently seeking a Tier 2/3 Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for the DOD. The program provides software, hardware, storage and network connectivity to various DOD locations. The team executes mission command of operational intelligence and security forces; conducts and synchronizes worldwide multi-discipline and all-source intelligence and security operations; delivers linguist support and intelligence-related advanced skills training, acquisition support, logistics, communications, and other specialized capabilities in support of the DOD.

Project-Base Requirements

Accenture Federal Services is currently seeking a Tier 2/3 Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for US Army 501st Military Intelligence Brigade located at Camp Humphreys, South Korea. The program provides software, hardware, storage and network connectivity to the Integrated Geospatial Intelligence (GEOINT) Divisions (IGDS) assigned to each of INSCOM’s Military Intelligence Brigades, Theater (MIB(T)). INSCOM executes mission command of operational intelligence and security forces; conducts and synchronizes worldwide multi-discipline and all-source intelligence and security operations; delivers linguist support and intelligence-related advanced skills training, acquisition support, logistics, communications, and other specialized capabilities in support of Army, Joint, and Coalition Commands and the U.S. Intelligence Community. Responsibilities include:

Key Responsibilities

Address and follow up on requests received in help desk queue
Investigate incidents, identify and implement solutions
Provide support for hardware/software issues over the phone and in person
Support end users with SOCET GXP Geospatial Intelligence Software
Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
Deploy, configure, and troubleshoot user workstations
Support passive and active network infrastructure
Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field
Log all requests into Ticketing System
Document and escalate call tickets to related IT groups for further support
Follow up on resolved requests to ensure customer satisfaction

Here's what you need

IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2.
Knowledge/experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro.
Knowledge of intelligence oversight and security guidelines
Experience with workstation imaging processes/software
Strong knowledge of deployment, configuration and troubleshooting of workstation hardware Bonus points if you have:
Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.