Wordsmith

Wordsmith is building the legal operating system for in-house teams, and we are growing fast.

We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.

Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.

We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.

More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.

The role

Legal Engineers turn the product into real outcomes for customers.

You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates.

It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.

This is a technical, hands-on role. You don’t need to be a lawyer, and we’re not necessarily looking for one. We’re looking for analytical thinkers who are comfortable with technology and ideally have deployed legal tech before — people who can understand how a legal team works, then build the system that supports it. Where the work turns on legal judgement, we already have lawyers as part of the team who can bring the legal expertise.

What you’ll do

1. Customer Implementation

Lead implementation projects for new customers

Design workflows and automation tailored to each organisation

Configure the platform to support real legal use cases

Scope implementations for complex enterprise customers — use cases, sequencing, and where value will land first

2. Solution Design

Work directly with legal teams and Legal Ops leaders to understand how they operate

Translate legal processes into structured workflows and AI-enabled automation

Advise on best practices for implementing legal technology

Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer’s judgement

3. Technical Build

Build integrations and connect Wordsmith to customers’ systems, knowing when to bring in Engineering

Build agents, skills, automations and workflows, from standard templates to complex multi-step processes

Take on complex reports and playbooks, leaving standard ones, such as a basic NDA blueprint, to the wider customer team

4. Escalation & Fixes

Reconfigure playbooks and workflows when a customer’s risk appetite or process changes

Act as the escalation point for technical issues and complex training questions from Support and Enablement

Run deeper health checks where a setup needs technical or process review

5. Customer Success & Expansion

Support onboarding and early adoption

Help customers expand into additional workflows and use cases

Create the template flows Enablement uses to demo and train on standard product workflows

Provide on-site embedded support where a customer needs hands-on technical help

6. Product Feedback

Surface patterns, insights, and recurring requests to Product and Engineering

Help shape how the product evolves based on real usage

What we’re looking for

Experience in legal tech, legal operations, or process transformation

Strong understanding of how in-house legal teams work

Ability to manage customer projects and guide stakeholders through change

Comfortable working across legal and technical domains

Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering