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Whop

Director of People Operations and Systems

Palo Alto, CAUnited States
Director+ · FullTime · People
POSTED 16 OCTVERIFIED 1D AGO
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Role
24 days opentrue age
Posted 16 Oct
Pay
$214k–$293kno pay posted
Market p25–p75
$214k–$293k
SF Bay Area · n=819 · 365d to 6 Nov
CompanyWhop →
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The mission

Whop is on a mission to deliver everyone a sustainable income. Today, 50,000 people make money on Whop every month, and Whop users are on track to earn more than $5 billion this year. We are building the infrastructure for the next generation of internet entrepreneurs, and we will keep going until one billion people earn money on Whop every month.

The role

Whop is growing quickly, and the systems behind our team need to move just as fast. We are hiring a hands-on operator to own People Operations and People Systems day to day. You will build and run the infrastructure that lets exceptional people join Whop, do their best work, and move with speed without sacrificing accuracy, trust, or compliance.

You will own the employee operating environment from signed offer through exit. That includes the systems, data, workflows, policies, and daily execution behind the employee experience. You will fix what is urgent today and help shape the roadmap for the company we are becoming.

You will work close to the details, automate aggressively, document what matters, and help grow the People Operations team as the company scales.

What you will own

Run day-to-day People Operations, with clear priorities, service levels, and measures of success, and contribute to the People Operations roadmap alongside the Chief People and Talent Officer

Execute the full employee lifecycle, including onboarding, employee changes, performance cycles, leaves, accommodations, work authorization, immigration support, offboarding, and records management

Run payroll, benefits administration, and employment compliance, and manage policies, audits, and vendor relationships with a high bar for accuracy and employee trust

Own the HRIS as the source of truth, including integrations, access controls, data quality, and simple, reliable workflows

Build AI-enabled and self-service support that answers routine questions quickly, routes complex issues to the right owner, and reduces administrative work

Build dashboards and reporting for headcount, hiring, retention, performance, and compensation so leaders can get accurate answers quickly

Partner with the Chief People Officer to connect role approvals, recruiting operations, candidate data, offers, and onboarding into one seamless handoff

Work with Finance, Legal, and IT on payroll, equity administration, compliance, security, and headcount data

Write the operating playbooks Whop needs, then continuously simplify or automate them as the business changes

Spot what will break next and fix it before growth turns it into a larger problem

What success looks like

In your first 90 days, you understand every critical workflow, system, owner, and employee pain point. You stabilize anything fragile and deliver a prioritized plan for People Operations and systems improvements.

Within six months, Whop has clean, reliable people data, a consistent employee lifecycle, clear service ownership, and a seamless handoff from recruiting through onboarding. Employees know where to go for help.

Within twelve months, core workflows are automated, payroll and benefits run cleanly, compliance is proactive, reporting informs decisions, and the function is ready to add headcount as Whop grows.

Who you are

You have five or more years in People Operations, HR Operations, or People Systems, including experience owning major programs end to end, and ideally some experience managing or mentoring others

You have helped build or scale People Operations at a high-growth technology company, ideally through a stage of roughly 100 to several hundred employees

You have hands-on HRIS ownership, including implementations, integrations, permissions, vendor management, and ongoing optimization

You know payroll, benefits, leaves, immigration, employee data, and US employment compliance well enough to run them accurately and know when to escalate or bring in counsel

You are fluent in data and can turn an ambiguous question into a clear metric, analysis, and recommendation

You use AI and automation as practical tools and can show where they improved speed, accuracy, or service

Source · WhopFirst seen 7 NovOriginal ↗