About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About the Role

This is a role for a builder. You will be taking over a team and expanding its capabilities to function as the business operations brain for Veho's ground operations. Veho's ground operations network spans markets, warehouses, and 3PL partners across the country and the central operating model that holds it all together needs to be built.

As Head of Central Operations, you'll own that operating model. You'll define what a high-performing Veho market looks like, build the performance management system that holds markets accountable to that standard, and create the analytics infrastructure that lets field leaders make faster, better decisions. You'll run the cadence that gives leadership real-time visibility into what's happening across the network and you'll own the continuous improvement program that systematically addresses what's not working.

If you've built central ops or operations excellence functions before, you know how hard it is to get a distributed network to operate consistently. That's exactly the problem you'll be solving here.

What You'll Own

Performance Management & Operating Cadence

Build and own the KPI framework for ground operations. Define the metrics, set the targets, and establish how performance is measured consistently across every market and 3PL partner

Run the operating cadence: daily standups, weekly OTD reviews, monthly network health reviews. Leadership should always know what's happening across the network

Build the reporting infrastructure that feeds the cadence — clean, reliable, and actionable

Operational Standards & Playbooks

Define what a high-performing Veho market looks like — SOPs, staffing standards, warehouse operating procedures, 3PL management protocols

Build standards that actually get adopted, not documentation that lives in a drive. Build the feedback loops that let standards evolve as the network learns

Own change management when standards need to change at scale

Analytics & Data Infrastructure

Build the analytics capability that lets field teams make faster, better decisions — dashboards, reporting tools, and self-serve data access

Own forecasting of key operational functions such as labor planning centrally to free up field leaders time

Continuous Improvement

Own a structured CI program — systematically identify recurring operational failures, root-cause them, and drive structural fixes rather than one-off interventions

Track CI initiatives with clear owners, timelines, and measurable outcomes

Build a CI culture in the field, not just a central team pushing improvements down

Product & Operations Partnership

Serve as the connective tissue between ground operations and the product team — translating operational data and field pain points into clear, prioritized product input

Own operational readiness for every product launch — field teams are trained, processes are updated, and the network is prepared to absorb new features before they ship