Trust & Safety Analyst (Contract)

Contract Length: 6 to 8 months

Location: Remote, United States & Canada

Rate: $30p/h to $40 p/h

As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.

Responsibilities include

Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.

Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.

Document case details accurately to support safety investigations and internal reporting requirements

Compile and submit reports of illegal harms to NCMEC / law enforcement.

Respond directly to players appealing their bans, sanctions, and other moderating action(s).

Must Haves

1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations

Significant understanding of sensitive player issues, digital privacy rights, and online safety practices

Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines

Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures

Strong analytical, written, and verbal communication skills

Excellent attention to detail and problem-solving skills

Nice to Have

SaaS Customer or Player Support experience

Trust and Safety Moderation Experience

Familiarity with Helpshift and/or Jira

Actively play Sky: Children of the Light

We look forward to meeting you!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.