Director of Product Design (SaaS)

Location: Global (Remote)

Reports to: CEO

Employment Type: Full-time

Mission at Rwazi

Rwazi’s AI-powered Customer SaaS Platform equips enterprise brands with decision-grade, zero-party consumer intelligence.

The Director of Product Design owns the design system, user psychology architecture, and product experience across the enterprise platform.

This is a senior individual contributor role. It is not a people-management layer.

The Director of Product Design is expected to be deeply hands-on — designing core workflows, dashboards, data visualizations, and habit-forming product mechanics that drive enterprise adoption, stickiness, and expansion.

This role defines how Rwazi feels, flows, and grows inside enterprise accounts.

Core Mandate

The Director of Product Design is accountable for:

Designing an enterprise-grade SaaS experience that drives repeat usage

Embedding viral and expansion mechanics within a B2B platform

Aligning UX with revenue metrics (account expansion, frequency, referrals)

Building and maintaining a scalable design system

Elevating design as a strategic growth lever

This role directly impacts product adoption and account value growth.

Key Responsibilities

Enterprise User Psychology & Virality Architecture

Design habit-forming workflows that increase session frequency

Embed internal sharing, collaboration, and referral triggers

Align feature UX with enterprise buying cycles and expansion logic

Convert satisfied users into internal advocates across departments

Design System Ownership

Define and maintain scalable UX and visual systems

Establish global UX patterns suitable for enterprise audiences

Ensure consistency across dashboards, analytics, and workflow modules

Continuously refine usability as platform complexity grows

Product Growth Alignment

Design interfaces that encourage deeper data exploration

Optimize dashboards and alerts to increase recurring engagement

Align UX decisions with measurable product metrics

Partner with Product and Sales to align design with revenue goals

Implementation & Iteration

Own the full design lifecycle from concept to post-launch optimization

Prototype rapidly and test with real users

Partner closely with Engineering to ensure high-fidelity execution

Use analytics, A/B testing, and feedback loops to refine continuously

Cross-Functional Influence

Collaborate with Product, Engineering, Sales, and Customer Success

Present design strategy and outcomes to executive leadership

Translate complex data functionality into intuitive experiences

Role Impact

Strong performance in this role results in:

Increased usage frequency per enterprise account

Higher multi-department adoption

Improved retention and expansion rates

Clear, intuitive enterprise dashboards

Stronger product-led growth signals

This role determines whether Rwazi becomes a tool or a habit.

What This Role Is Not

This is not a surface-level UI design role

This is not brand or marketing design

This is not passive design support

This is not detached from commercial outcomes

This role requires strategic product thinking and execution depth.

Qualifications and Profile

We are looking for individuals who demonstrate:

5+ years in SaaS product design, with enterprise exposure

Demonstrated ability to design sticky, referral-driven B2B products

Strong experience designing dashboards and data visualizations

Deep understanding of enterprise adoption psychology

Exceptional proficiency in Figma and scalable design systems

Analytical fluency with A/B testing and usage metrics

Ability to operate as a high-output individual contributor

Candidates may come from high-growth B2B SaaS platforms where product experience directly influenced retention and expansion.

Cultural Fit

We value designers who:

Think in systems, not screens

Tie design decisions to measurable impact

Prefer ownership over oversight

Move quickly and iterate decisively

Are comfortable operating at executive visibility

This role is best suited for designers who want to architect the core experience of a scaling AI-native SaaS platform.