This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States.

The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.

This is a remote-based position requiring up to 60% travel throughout the region.

KEY RESPONSIBILITIES

Customer Onboarding & Technical Training

Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations

Collaborate with the North Central Sales Territory Manager to ensure successful deployments

Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration

Develop customized training materials, system designs, and internal/external knowledge base documentation

Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments

Professional Services & Field Engineering

Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues

Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics

Support commissioning of AV-over-IP systems to ensure stable production performance

Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking

Pre-Sales Engineering & Business Expansion

Support Sales, Business Development, and Channel teams with technical scoping and solution design

Conduct on-site and virtual product demonstrations

Assist in Bill of Materials (BOM) creation and system architecture design

Provide competitive analysis and technical positioning

Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market

Internal Tools & Documentation Development

Develop and maintain internal scripts, configuration tools, and deployment utilities

Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing

Author best practice guides, training materials, and knowledge base documentation

Industry Representation & Events

Represent NETGEAR at U.S. industry conferences and partner events

Deliver technical workshops and presentations

Provide advanced AV-over-IP education and roadmap overviews

Support event-based network deployments and multi-vendor interoperability demonstrations

QUALIFICATIONS

Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles

Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development

Strong understanding of routing and switching fundamentals

Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks

Field experience troubleshooting complex AV-over-IP systems

Independent lab development and advanced technical self-study

Preferred Qualifications

Bachelor’s degree preferred but not required

Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required

Experience working in a Solutions Architect or Systems Engineering capacity preferred

Travel Requirements

Must be willing to travel up to 60% within the North Central U.S. region

Territory Covered

North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky.

Company Statement

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.