Billing, Credentialing & Back-Office Operations Coordinator

Location: Remote

Hours: Full-time preferred (40 hours/week); minimum 30 hours/week

About Nabi Health

At Nabi Health, we provide weight-inclusive nutrition care for people navigating eating disorders, disordered eating, and body distress. Our clinical model is supported by a strong operational backbone that ensures patients and providers have seamless, reliable, and ethical care experiences.

We are seeking a Billing, Credentialing & Back-Office Operations Coordinator to support revenue cycle operations, provider onboarding, and administrative workflows that enable our clinicians to deliver high-quality care at scale. This role is ideal for someone who is detail-oriented, systems-driven, and excited to help build operational processes in a growing, mission-driven healthcare startup.

What You’ll Do

Billing & Revenue Cycle Management

Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up

Track and resolve claim denials and follow up with payers to ensure timely reimbursement

Maintain accurate billing, insurance, and provider records within EMR and practice management systems

Support revenue cycle reporting and collaborate with operations leadership to improve efficiency

Credentialing & Provider Enrollment

Manage credentialing and payer enrollment for new Registered Dietitians (RDs)

Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible

Maintain up-to-date provider licenses, credentials, and payer statuses

Ensure provider capacity keeps pace with patient growth

Back-Office & Administrative Operations

Support onboarding of clinicians into EMRs, billing systems, and administrative workflows

Maintain accurate provider and administrative data across internal systems

Assist with scheduling, data entry, and clinician administrative support as needed

Collaborate with leadership to streamline workflows and build scalable operational processes

Compliance & Communication

Ensure compliance with HIPAA and payer requirements across all workflows

Serve as a point of contact for clinicians and patients regarding administrative and billing questions

Communicate clearly, professionally, and empathetically in a patient-centered care environment

What You Bring

Required

1+ years of healthcare administration experience

Prior experience with medical billing, insurance claims, denials, or RCM workflows

Strong organizational skills and exceptional attention to detail

Comfort with EMRs, billing software, spreadsheets, and Google Workspace

Ability to work independently in a fast-paced, fully remote environment

Preferred

Experience with credentialing, payer enrollment, or provider onboarding

Experience in behavioral health, nutrition, or eating disorder practices

Familiarity with EMRs such as SimplePractice, Healthie, or similar systems

Working knowledge of CPT and ICD-10 codes

What We’re Looking For

A problem-solver with a process-first mindset

Highly reliable, proactive, and detail-oriented

Comfortable with ambiguity and rapid growth environments

Clear, timely communicator and strong collaborator

Committed to equity, respect, and patient-centered care

What We Offer

Competitive pay

Health, dental, and vision insurance (for full-time roles)

Home technology reimbursement

Flexible scheduling within core business hours

Professional growth opportunities within a rapidly scaling health organization