Job Title: Manager, Real Estate & Facilities

Job Summary

The Manager, Real Estate Operations is responsible for the effective oversight of day-to-day operations at the corporate headquarters and for designing, launching, and managing a scalable national facilities management program for more than 100 field offices across the United States. Serving as the primary point of contact for all facilities-related needs, this role delivers exceptional customer service through a centralized, call-center-style support model. The ideal candidate is a proactive self-starter, highly organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline.

Essential Duties and Responsibilities

Headquarters Facilities Management (Kansas City)

Oversee all day-to-day operations of the headquarters facility, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.

Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.

Coordinate and manage vendor relationships and performance.

Ensure a clean, safe, well-maintained, and professional work environment.

Provide support for internal meetings, events, and executive needs as necessary.

Manage facilities-related budgets, invoices, and service contracts.

National Facilities Management Program

Design and implement a centralized facilities management program for 100+ field offices nationwide.

Serve as the main remote facilities support contact ("call center" model) for all office locations.

Establish and oversee standardized service delivery processes, preventative maintenance programs, response times, service level expectations, and vendor standards and scopes of work.

Administer the facilities ticketing/work order system to ensure timely resolution of issues.

Facilitate coordination with landlords, property managers, and national service providers.

Centralize facilities support to reduce operational burden on local office staff.

Preferred Education and Experience

Required Qualifications

5+ years of experience in facilities management, preferably managing multi-site, national operations

Demonstrated experience in remote facilities management or call center support environments

Proven ability to manage vendors and service providers at scale

Exceptional customer service orientation with strong communication skills

Highly organized, detail-oriented, and process-driven

Self-starter who thrives in fast-paced, high-growth environments

Skills

Experience supporting professional services, financial services, or corporate office environments

Experience building or scaling a national facilities program

Strong knowledge of lease administration and landlord coordination

Budget management and demonstrated success driving cost-saving initiatives

Ownership mindset with a commitment to follow-through

Ability to remain calm under pressure and provide service-oriented leadership

Ability to think and operate at a national scale while executing locally

We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice.

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