Job Title: Senior Software Engineer

Location: (including hybrid): Melbourne, Australia

Salary: $130,000 - $150,000 + Superannuation

Team: CcaaS (Contact Centre as a Service) Team

Reporting To: Senior Software Engineering Manager

Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 3 days a week to foster connection and accelerate progress.

Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations!

Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required.

What will I be doing?

You’ll be working on Kaluza’s Energy Retail platform, a SaaS technology platform that aims to revolutionise the operating platforms of energy retailers globally. Built with scale and technical quality in mind, it is the foundation for the decarbonisation efforts of Kaluza’s customers.

You’ll be joining the Kaluza Technology community, a large team of data-led and product-focused Software and Production Engineers pushing the boundaries of technology at extraordinary scale. Together, we strive for engineering greatness by upholding best practices across the whole community.

Within that community, you’ll be part of the Customer Care Contact Centre team, where we build Amazon Connect contact centre solutions for energy retailers. You’ll help deliver flexible, scalable capability that improves how customers get in touch and get help.

Here at Kaluza we are 100% committed to providing a reliable platform for our clients. As part of that commitment, our engineering ownership model is “you build it, you own it.” Our engineering teams have a high sense of ownership and support their critical services both in and out of normal working hours. After hours support is assigned according to a paid roster.

About You

We believe strongly in shared ownership of both responsibilities and successes across our team. As a Senior Software Engineer, you’ll play a key role in shaping and delivering our work from the outset. You’ll be exposed to — and help lead on — many aspects of our diverse portfolio, contributing to everything from hands-on engineering to technical decision-making and mentoring.

Our teams build, test, deploy, and support a range of services that manage the customer lifecycle and metering data for the Kaluza platform, using a wide variety of technologies. While you don’t need to have prior experience with all of them, you’ll bring strong engineering fundamentals and a track record of quickly picking up new tools and practices. You’ll typically work with TypeScript and interact with technologies including GitHub Actions, Terraform, Kubernetes, Serverless, DynamoDB or Postgres, AWS, and DataDog.

We follow agile practices and use tools like Miro, Confluence and Jira to support collaborative working and delivery. You’ll help drive good practices, shape team ceremonies, and evolve how we work.

As a senior engineer, you’ll be involved in the full development lifecycle: from contributing to technical discovery and architectural design, to rapid prototyping, backlog refinement, development, deployment, and operational monitoring. You’ll help maintain and improve our services’ reliability and performance, and participate in our support rota to triage platform issues and respond to incidents.