Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role

As a Patient Support Associate, your role will be to provide high-quality, empathetic support to our patients in both French and English. Working alongside our Support and Operations team, you will help deliver a friendly, reliable and patient-focused experience in a fast-paced telehealth environment. This is a fantastic opportunity to meaningfully contribute to a knowledgeable, caring support team at the core of how we look after our patients across Canada.

Hours: Monday–Friday, 9:00am–5:00pm

In-Office: 3 days/week

Remote: 2 days/week (Work From Home)

Flexibility: Evening and weekend availability preferred

You Will

Play a key role in our frontline patient support function, serving as a trusted voice for our patients and helping deliver an exceptional experience in every interaction.

Serve as a primary point of contact for our French-speaking patients, while also supporting English-speaking patients as needed.

Respond to patient requests by email and chat with empathy, care, and accuracy, taking the time to understand each person's needs and building trust through clear, thoughtful communication.

Navigate a variety of customer service platforms and tools to deliver personalized support.

Become a subject matter expert on all Hims & Hers products and offerings, enabling you to guide patients with confidence.

Contribute to team goals and KPIs that reflect the quality of the patient experience and drive continuous improvement.

Work with CX leadership to improve the patient journey, advocating for the needs of our patients, identifying key touchpoints in patient interactions, and developing strategies to strengthen patient trust and satisfaction.

You Have

Minimum 1 year of experience in a customer-facing role

Native fluency in French and professional proficiency in English, with strong written and verbal communication skills and the ability to convey information clearly and empathetically in both languages

Self-motivated, with a demonstrated ability to take initiative and work independently when required

High degree of accuracy and attention to detail in all aspects of communication and documentation

Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment

Willingness to work in a team environment and promote company culture

Our Benefits (there are more but here are some highlights)

Competitive salary and attractive compensation for full-time positions

Comprehensive benefits package, including health and dental insurance

À propos du poste :

Dans ce rôle, vous offrirez un soutien de grande qualité à notre clientèle en français et en anglais. En collaboration avec notre équipe du soutien et des opérations, vous contribuerez à offrir une expérience conviviale, fiable et centrée sur les patients dans un environnement de télésanté dynamique. Il s’agit d’une occasion exceptionnelle de contribuer de façon concrète à une équipe de soutien compétente et bienveillante, au cœur de notre façon de prendre soin de notre clientèle partout au Canada.

Vos responsabilités

Jouer un rôle clé au sein de notre équipe de soutien de première ligne, en incarnant une voix de confiance pour notre clientèle et en contribuant à offrir une expérience exceptionnelle lors de chaque interaction.