Specialist II, Release of Information Operations

About Us

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

We are looking for an experienced Release of Information (ROI) Specialist who is passionate about improving the landscape for mental healthcare. You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You'll be joining our remote-friendly team of ROI Specialists, reporting directly to the ROI Operations Manager, with an ROI Operations Supervisor overseeing day-to-day operations — contributing to a team that's growing to meet the needs of an ever-expanding client and provider community.

What You’ll Be Doing

Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes

Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information

Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy

Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates

Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

You’ll Be a Good Fit If You

2+ years experience in Release of Information or medical records management

Health information management education and/or credentials are a plus

Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers

Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences

Have great attention to detail and an eye for process improvement

Experience in mental/behavioral health and/or tech is a plus (but not required)

Employment Type: Full Time, Non-Exempt

Base Compensation: The base compensation range for this position is $25.00 - $26.44 USD per hour).

This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Full Time Employee Benefits

Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.