AI Engagement Lead - United Kingdom

About forgd

forgd partners with Anthropic to help enterprise customers adopt Claude Code, Claude for Enterprise, and the Claude Developer Platform. We work hands-on with enterprise organisations to demonstrate what's possible with Claude, run focused proof-of-value workshops, and guide multi-week engagements that fundamentally change how teams build software and run their businesses.

About the Role

As an AI Engagement Lead at forgd, you will own the full lifecycle of AI transformation engagements that reshape how enterprises build software and run their businesses. You are the single accountable lead, from scoping through closure and expansion. This is not a traditional project management or post-sales handoff role—you will be a strategic partner who drives measurable AI transformation outcomes alongside our Applied AI Architects, serving as the single point of contact for customer sponsors and executives.

You will manage concurrent engagements across our offering portfolio, ensuring every engagement delivers demonstrable value, drives lasting adoption of Claude within the customer's organisation, and builds the delivery practices that scale forgd's impact. You will lead scoping and SOW authoring with GTM, coordinate teams of 1–5 Applied AI Architects during delivery, and build the templates, methodologies, and operational infrastructure that define how forgd delivers.

Responsibilities

Engagements

Own end-to-end delivery of AI transformation engagements as the single accountable lead, from first scoping conversation through SOW, kickoff, execution, closure, and expansion, ensuring alignment with client objectives and forgd's standards of excellence

Translate ambiguous inputs (customer decks, proposal drafts, discovery notes, scoping conversations) into structured engagement plans the architect team can deliver against

Manage engagement scope, timeline, budget, resource allocation, and stakeholder communication to ensure on-time, high-quality delivery

Partner with Anthropic's customer success and account teams to coordinate on shared customers—ensuring forgd engagements translate into sustained Claude activation and usage growth

Throughout

Drive expansion within the accounts you own

Build relationships with customer stakeholders from individual contributors to engineering leadership

Lead scoping, pricing, and SOW authoring for new opportunities with GTM; translate stated customer needs into a priced, sequenced engagement plan the architect team can execute against

Establish forgd's delivery framework: create templates, methodologies, and processes that scale our ability to deliver consistent, high-quality outcomes—this is a founding role where your contributions directly shape how we work and grow

Travel to customer sites (10–20%) for workshops, milestones, and relationship building

What Success Looks Like

Customers move from proof-of-value to production adoption with sustained Claude usage growth

Engineering teams you've supported measurably change how they build software

Strong customer satisfaction, referenceable outcomes, and working relationships with Anthropic account teams

Trusted relationships within accounts that compound into expansion

Engagements move cleanly across the lifecycle from scoping through expansion

You May Be a Good Fit If You Have

6+ years of engagement management or technology consulting experience, ideally in a single-threaded engagement-lead model where one person owns the customer from scoping through closure

Strong track record carrying enterprise engagements end-to-end

Proven ability to build and scale delivery processes—you've created the playbooks, not just followed them

Passion for the future of software development and genuine excitement about how AI changes the craft of engineering

Experience managing executive client relationships with excellent communication skills across technical and business audiences

Exceptionally high agency; able to operate autonomously in complex, evolving environments