About Charta Health

In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.

We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.

About the Opportunity

We're looking for a Senior Product Manager to own platform capabilities end to end, both the external abstractions customers build on and the internal tooling our own engineering team relies on to build and ship.

This is an execution-focused role for a senior PM who wants to own both the direction and the day-to-day work of turning bespoke, one-off work into durable, reusable platform.

You'll work closely with software engineers, deployment strategists, sales, and customers. You'll be the PM on the ground, setting direction for platform and integrations and then making it real: defining requirements, prioritizing ruthlessly, and partnering with deployment so that what we build for one customer becomes leverage for the next, rather than a one-off build that has to be repeated.

This role lives or dies on judgment: knowing which problems to solve once at the platform level and scale, and which to leave as one-off customizations. It takes someone who gets ahead of where the platform needs to go, owns the architecture-level tradeoffs, and cares enough to get the details right. That person is you.

What you'll do

We have a product motion that's working. The next phase is scale, and that's where this role lives: building the platform, APIs, and internal tooling that take us from a handful of customers to hundreds, then thousands, without a linear increase in engineering and deployment effort.

Own our platform and integrations roadmap from requirements through launch and iteration

Deeply understand the technical landscape we're integrating into: the legacy systems, data formats, and workflows our customers already run on

Build the map to get us there, and drive engineering toward it

Build the right abstractions and APIs so the product scales cleanly to hundreds and eventually thousands of customers, instead of bespoke work piling up

Partner daily with engineering and deployment strategists to turn each customer's custom build into durable, reusable platform capability

Evaluate build-vs-buy and build-vs-partner tradeoffs for internal tooling and infrastructure, not just customer-facing features

Turn integration and scalability patterns into clear, prioritized specs

Define and maintain the technical standards that keep engineering, deployment, and leadership aligned

Make sharp prioritization calls between platform investment and one-off customer needs, and keep the team focused on the right things

What we're looking for

3–8 years in product management, ideally with real ownership of platform, API, or integrations work, not just feature or growth product

A track record of shipping, owning platform or infrastructure work and driving it to outcomes, not just strategy decks

Proven ability to translate customer complexity into modular, reusable systems rather than repeated bespoke builds

Strong technical fluency to collaborate deeply with engineers on real architecture and system tradeoffs

Comfort operating in a genuinely fast-moving, ambiguous environment, ideally with prior exposure to a company scaling quickly

Clear communication and the judgment to prioritize well under ambiguity

Bias for action and ownership; thrives in ambiguity and drives clarity through structured thinking

You'd be a great fit if you

Do the work. You're energized by the day-to-day craft of product, not just the vision.