About the Role

Own the customer lifecycle for AI voice agents, from deployment through optimization and expansion. You will connect customer needs with product development, helping customers realize measurable business impact while building the operating playbook for this growing function.

What You'll Do

Manage customer relationships end to end, learn their business needs, and scope and deploy AI voice agents.

Optimize agent performance and expand deployments into additional use cases.

Present agent value and return on investment to customer decision-makers, using data to demonstrate impact.

Investigate agent behavior, debug call-specific issues, customize conversation flows, and address compliance needs.

Partner with product teams to turn customer feedback and unmet needs into product capabilities.

Develop playbooks and operating standards for the forward deployed product function.

What We're Looking For

At least 5 years of product management experience, including customer-facing work, ideally at a Series A to D startup.

Direct experience working with customers or clients, with strong communication and relationship ownership skills.

Product management, computer science, or data science background, or relevant strategy consulting experience.

Technical product depth, including understanding product concepts and basic debugging.

Comfort working with data to explain ROI and draw actionable conclusions.

Familiarity with AI workflow tools such as Cursor and ChatGPT, and tools such as Claude Code and SQL.

Startup experience and familiarity with B2B SaaS or regulated sectors such as lending, financial services, or healthcare are valuable.

Strong academic background and comfort working in an ambiguous, fast-moving environment.

Compensation & Benefits

Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California, with four days per week in the office and Wednesdays remote.