Market Clinical Services Director - Massachusetts

Massachusetts (Greater Boston) | Full-Time Hybrid

ANNA (Allied Network for Neurodevelopmental Advancement), is a mission-driven organization that provides ABA services to young autistic children (under the age of 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI approach). We have multiple centers (5 and growing!) in Massachusetts and are looking for a passionate, experienced clinical leader to help elevate and expand the quality of care our growing team delivers.

The Market Clinical Services Director (MCSD) for Massachusetts serves as the senior clinical leader for ANNA's Massachusetts market. Together with the Market Executive Director, the MCSD forms the market leadership dyad and is jointly accountable for the performance of the market, including clinical quality, team and family satisfaction, and financial sustainability. Reporting to the Chief Clinical Officer, the MCSD is individually responsible and accountable for the quality of clinical services across the state, the professional development of clinicians in the market, and the expansion of ANNA's clinical presence in Massachusetts. Clinical Directors across the market report on a solid line to the Market Executive Director and on a dotted line to the MCSD for clinical quality, model fidelity, treatment planning, case review, and clinical development. The MCSD holds clinical decision-making authority within standards established by the Chief Clinical Officer, while the Market Executive Director retains responsibility for operational execution and people management. The MCSD leads through expertise, mentorship, and consistent presence, serving as the clinical subject matter expert for Clinical Directors, BCBAs, Behavior Analyst Trainees (BATs), and Behavior Technicians across every Massachusetts center.

Success in this role will be measured by fidelity to ANNA's NDBI-based clinical model, clinician skill progression and retention, client clinical outcomes, family satisfaction with care, and the strength of ANNA's clinical reputation with payers, referral partners, and the academic community across Massachusetts.

Compensation & Benefits

• Base salary: $150,000-$170,000

• Bonus potential

• Benefits:

401(k) with company match

Health, dental, and vision insurance

Generous PTO and paid holidays

Support for professional development, including certification maintenance and conference attendance

What You'll Do

Clinical Quality and Model Fidelity

· Own clinical quality across all Massachusetts centers, ensuring services delivered reflect ANNA's neurodiversity-affirming, NDBI-based model of care

Oversee fidelity monitoring, documentation, reporting, and quality improvement at the state level with support from the Chief Clinical Officer

Ensure the fidelity assessment tools, scoring methodologies, and evaluation protocols developed centrally are consistently and correctly used by Massachusetts clinical teams

Ensure state alignment with ANNA's treatment planning templates, clinical documentation standards, and case review processes

Provide consultation on complex clinical cases, program design questions, and advanced clinical decision-making for clinicians across the market, escalating to the Chief Clinical Officer where organizational precedent is required

Aggregate and funnel clinical feedback from Massachusetts teams to the Chief Clinical Officer and central clinical team to drive improvement of ANNA's standards, protocols, and tools

Clinical Training and Professional Development

Train Behavior Analyst Trainees (BATs) to deliver Behavior Technician onboarding training with fidelity, ensuring every BAT is assessed and passes competency before independently onboarding new BTs

Participate in training new Clinical Directors on all clinical components of client and team training, support, and oversight

Monitor BAT training implementation by completing training fidelity checks at minimum monthly across the market, and provide direct coaching and remediation where fidelity falls below standard