Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐️ The Key Account Management Team

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+.

We are looking for amazing people to help us take care of our growing pipe, especially with our medium-touch segment and large accounts.

Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.

We move fast, with a lot of ownership, and are proud to tackle big problems!

⭐ Is it you we’re looking for?

As a Key Account Manager, you will

Handle a portfolio of strategic accounts and flagships companies

Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

Proactively identify potential signals of dissatisfaction and implement solutions to answer them

Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

Analyze and present consumption reports to customers through business reviews

Identify and execute out-of-the-box initiatives to engage our existing customers

Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points

Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

You would be a great fit at Alan if most of this sounds like you

You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels

You are fluent both in French and English

You are experienced in dealing with companies of more than 300 employees

You have the tact and empathy that make great negotiators

You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency

You are analytical and love to solve problems in order to delight our members

You have great active listening skills ans are a master in the art of crafting the right follow-up message

You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market

You are based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon or Annecy.

It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)

For this opportunity, we are aiming to hire within the B1-D level range.

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.