About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

Account Manager, Enterprise

How you'll make impact

Enterprise customers rely on Airwallex to support critical financial operations. You'll build trusted relationships that strengthen retention, uncover expansion opportunities and improve the customer experience over time.

Own relationships with enterprise customers, building trusted partnerships that support retention, expansion and long-term value. Identify upsell opportunities, monitor account health with cross-functional partners and work toward outcomes that benefit both Airwallex and our customers.

Resolve day-to-day customer questions and issues by coordinating with internal and external stakeholders, keeping customers informed and managing expectations through to resolution. Use your customer relationships and judgment to prioritise urgent issues and maintain confidence during difficult conversations.

Lead face-to-face monthly or quarterly business reviews with enterprise clients, using data analysis to identify optimisation opportunities, recommend next steps and introduce relevant products and features.

Educate customers proactively on Airwallex's products and capabilities, helping them understand how our offering applies to their business and what they can expect from it.

Improve the customer journey by identifying root causes, raising change requests, improving processes and sharing feedback with other business areas.

Comply with all regulations, policies and standards, contributing to an effective risk culture.

You'll work from our Shanghai office five days a week.

What we're looking for

Essentials

Experience managing customer relationships and improving customer experience.

3+ years' experience in a B2B customer-facing environment within financial services or software solutions.

Clear and positive written and verbal communication in English and Mandarin.

Ability to develop, maintain and leverage internal and external networks to resolve customer issues with stakeholders at all levels.

Ability to manage different forms of customer interaction, including difficult conversations, while setting and managing customer expectations.

Ability to think laterally about customer challenges and provide solutions that address the immediate issue and help prevent recurrence.

Effective time management and a willingness to learn and work in a fast-paced environment.

Preferred

Experience in the payments industry.

Experience managing enterprise-level accounts.

Experience leading monthly or quarterly business reviews with customers.

Experience identifying upsell or expansion opportunities.

You'll thrive here if

You own the outcome and you don't wait for permission to fix what's broken.

You're comfortable making decisions with incomplete information and moving quickly anyway.

You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.

You know when to align and when to just decide. Collaboration isn't a way to avoid accountability.

You connect dots across functions and hold the big picture without losing grip on the details.