About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Associate Trainer supports the delivery of the standardized Onboarding Core Curriculum for new employees across the CX organization. This role assists with scheduling, session logistics, and trainee documentation, while building foundational facilitation skills under the guidance of more experienced trainers.

Responsibilities

Onboarding & Training Execution

Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.

Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4.

Assist with scheduling, credential setup, and coordination of onboarding logistics.

Document trainee progress, milestones, and completion checklists.

Support hands-on exercises, simulations, and role-plays under trainer guidance.

Ongoing Training & Development

Deliver refresher or ad-hoc training under request from Enablement Partners.

Assist in maintaining and updating training materials for operational needs.

Cross-Functional Collaboration

Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.

Communicate training objectives and expectations clearly to trainees and stakeholders.

Continuous Improvement & Feedback

Collect trainee feedback and assist in identifying gaps in learning materials.

Support updates to content based on QA findings, SME insights, and operational changes.

Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.

Review and verify outcomes before submission to maintain consistency and high-quality standards.

Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

Availability for afternoon shift (14:00–22:00 PL time)

Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)

1 year of professional experience in customer success or related roles.

Fluent Polish and strong English communication skills (written and spoken)

Familiarity with adult learning principles and instructional methods

Basic facilitation and classroom management skills

Communication and active listening

Documentation and record-keeping

Collaboration and teamwork

Attention to detail and accuracy

Adaptability and flexibility

Here’s a bit about what we have to offer

Competitive pay: 8000 - 11 000 PLN gross on CoE

Fully paid private healthcare in LuxMed

Access to the Worksmile platform with a monthly top-up

Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week

A laptop and essential work equipment provided by the company

New, modern, bright and comfortable office space in the city centre

Access to the company’s library

Great working atmosphere

Chill out room with a PlayStation and games

Free snacks and beverages in a kitchen

Company parties and social activities

Employee referral program

Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: