Purpose

As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies for the most significant customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.

Clinisys' AI Philosophy

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Essential Functions

Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines

Guide the client in their decision making to achieve maximum efficiency using Clinisys best practice recommendations

Conduct some product training for the client as part of the overall implementation process

Leverage AI-enabled tools and Clinisys platforms to optimize implementation workflows, improve data analysis, and enhance decision-making during client engagements.

Provide input to process improvements by monitoring both client and departmental feedback

Travel to client sites to install Clinisys software products following department procedures and guidelines

Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship

Both individually and as a part of a team, troubleshoot, debug, and test technical solutions

Provide ongoing support and training to laboratory staff and stakeholders on LIMS usage and best practices

Document system configurations, procedures, and any changes for reference and compliance purposes

Other duties, as assigned, will contribute to the success of our company and the solutions we deploy.

Skills needed to be successful

Ability to work independently and effectively manage projects and priorities from start to finish

Strong understanding of client/workflow concepts relative to software applications with some knowledge of interfaces

Ability to understand how multiple systems work together and ability to make recommendations

Strong communication and presentation skills with the ability to present to all levels of the organization

Ability to work independently and effectively manage projects and priorities from start to finish

Strong analytical and problem-solving skills

Able to develop and improve workflow processes and procedures and drive client process improvements

Required Experience & Education

Bachelor of Science in Life Sciences/Pharma or Toxicology related degree, or equivalent work experience.

Minimum of 3 years of experience in laboratory management or laboratory informatics, with a strong understanding of LIMS systems and their applications

Strong analytical and problem-solving skills, with the ability to translate complex technical requirements into clear, concise documentation

Minimum 3 years’ experience with SQL query writing and Programing Languages (C++, Java, PL/SQL)

Familiarity with scientific laboratory operations, quality assurance, and regulatory requirements. Knowledge of industry-specific standards is a plus

Hands-on experience within an environmental laboratory strongly preferred

Minimum 3 years’ experience with API/Interfaces (HL7)

Minimum 3 years SQL database management and reporting tools

Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication

Preferred Experience & Education

3 years’ experience with information systems or Clinisys software products and 1 year working with Clinisys applications

Minimum 3 years’ experience working in a consulting or implementation environment

Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication

Benefits

Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

The starting pay range for a candidate selected for this position is generally within the $75,300 - $101,300 annual base salary range. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.

Supervisory Responsibilities

None

Physical Requirements

Work is performed in a regular office setting with minimal exposure to health or safety hazards—prolonged periods of sitting at a desk and working on a computer.

25-50% Travel may be required

Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours

Exposure to hazardous materials or various weather conditions

Travel to client sites that can pose a risk associated with a healthcare organization

May be required to follow customer location health and safety requirements

Onboarding:

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.