We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries, and we are looking for a Senior Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.

Perform outbound retention calls to clients whom contract is expiring.

Developing and implementing aggressive retention strategies based on customer feedback.

Negotiating with customers to renew contracts and retain business.

Meet and exceed monthly targets through successful contract retention

Establish good rapport and trust though proactive engagement

Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations

Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business

Compile daily report

Requirements:

Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience

Experience in customer service.

Proficient in English.

Tech-savvy and computer literate.

Excellent communication and interpersonal skills.

Hands-on and a positive attitude.

Team player with a high level of energy and able to work independently.