We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

Deliver excellent customer service by efficiently listening and addressing the customers' needs

Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.

Ensure proper documentation and safeguarding of customer database

Develop strategies and provide seamless customer support

Job Requirements

Have relevant working experience in customer services

Able to work on shift (morning and night shift)

Fluent in Bahasa Malaysia and English, both written and verbal.

Good phone etiquette and able to multitask.

Vibrant Character with a positive attitude

Fresh grads are welcome to apply

Employee Benefit

Near LRT station (Abdullah Hukum)

Unlimited Medical Outpatient Benefit

Insurances Coverage

Start with 15 days AL

New-born Baby Gift up to RM200

Flexible Benefit

Performance Bonus (Yearly)

Dental Coverage

KPI Incentive RM400