Join the best bank to work for in Bulgaria*

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path - we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here - 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

Do you want to play a key role in our unique success story?

If so, we're looking for a Specialist Payment Solutions - Shift Operations and Monitoring to join our team on the journey to success!

What You’ll do

Monitor daily payment transactions in the core banking system and take action when needed

Track payment statuses and investigate issues together with payment service providers

Process and verify payment files through systems such as SWIFT, TARGET, BISERA and BORICA

Support settlement account reconciliation and other payment-related operations

Handle payment returns, manual transactions and mass file imports

Review system logs and help investigate payment processing issues

Participate in testing and implementation of new or improved payment processes

Identify opportunities to make payment operations smoother and more efficient

Provide operational support and guidance to colleagues and other teams

Requirements

What you’ll need to succeed

University degree, preferably in Economics, Finance, Banking, or another relevant field

At least 1 year of experience in payments, banking operations, financial services, or another relevant operational role; experience in the banking sector will be considered an advantage

Good computer literacy; previous exposure to payment systems, SWIFT standards, or BNB reporting would be an advantage

Good command of English

Strong attention to detail and accuracy

Analytical and problem-solving mindset

Proactive attitude and willingness to learn, develop and improve processes

Availability to work in a 24/7 shift-based schedule, including night shifts, weekends and public holidays

What we offer

Take your career to the next level with real growth opportunities

Work on exciting, meaningful projects that make an impact

Be seen and appreciated for who you are and what you do

Join a vibrant, international team of 23 nationalities who’ve got your back

Stay covered with additional private health insurance

Receive monthly food vouchers as part of your benefits package

Enjoy exclusive perks & discounts – from Multisport cards to top retailers

Benefit from special rates on our banking products

Work in the heart of Sofia – steps away from National Palace of Culture and South Park

Bring your furry friend to work – because every office is better with paws

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

To apply for this position, please send us your CV in English.

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

*We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork 2025 employer ranks.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page