Key Account Manager

Patsnap is looking for a Key Account Manager to own and grow some of our most strategic enterprise customer relationships across Singapore and Southeast Asia. This is a high-impact commercial role focused on becoming a trusted partner to senior leaders across R&D, IP, legal, and innovation—understanding their priorities, uncovering new opportunities, and helping them get greater value from Patsnap’s growing portfolio of AI-powered solutions.

You’ll take a strategic, consultative approach to account growth, building long-term relationships while identifying and closing expansion opportunities across your portfolio. Working closely with Customer Success, Product, and Solution Consulting, you’ll bring together the right expertise to solve meaningful customer challenges, drive measurable value, and ultimately grow Patsnap’s presence within some of the region’s most important organizations.

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This is a in office position in our Tokyo, Japan office.

Who are we?

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

What You'll Be Doing

Own and manage a portfolio of key enterprise accounts, ensuring high customer satisfaction and retention.

Develop deep relationships with senior stakeholders, including R&D, IP, legal, and innovation leaders.

Identify upsell and cross-sell opportunities across Patsnap’s product portfolio.

Lead the full sales cycle for existing key accounts, from needs discovery and solution design to negotiation and contract closure.

Collaborate closely with Customer Success, Product, and Solution Consulting teams to deliver value-driven solutions.

Act as a trusted advisor by understanding customers’ business objectives, innovation strategies, and challenges.

Monitor account performance, forecast revenue accurately, and deliver against sales targets.

Provide market and customer feedback to internal teams to support product and go-to-market improvements.

Requirements

What We'd Love From You

Bachelor’s degree or above; background in business, science, engineering, or related fields is a plus.

5+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D tools, or technology solutions.

Proven experience managing key or strategic accounts with complex buying processes.

Strong consultative selling and stakeholder management skills.

Ability to communicate complex technical or data-driven solutions in a clear and compelling way.

Self-motivated, results-oriented, and comfortable working in a fast-paced, international environment.

Experience selling into R&D, IP, legal, or innovation teams is highly preferred.

Proficiency in English is required; additional Asian languages are a plus.