MultiSafepay is a leading payment service provider, offering omnichannel and advanced payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We focus on delivering real solutions to their challenges and always stay ahead of the curve. In short, we are a true FinTech.

We're on a mission to make payments simple, secure, and accessible for every business. With powerful in-house technology and deep expertise, our modular platform brings online, in-person, and cross-border payments together in one place — giving merchants the flexibility to scale on their own terms. Through a partnership-first approach, we tackle complexity head-on, keep payments running smoothly, and boost success rates. It's how we level the playing field for businesses of all sizes and ambitions.

About the role

Our Documentation team sits within the broader context of Integration and merchant support, working closely with QA, Development, Sales, and Product Management. As a small team, we collaborate cross-departmentally to ensure technical documentation serves as the knowledge hub and source of truth for API guides, solutions, integration, and payment management.

We are looking for a Technical Writer to support the scaling of our public and internal technical documentation in line with the company's and products' growth. In this role, you will expand our documentation as a knowledge hub, enhance API documentation and tooling, and introduce smart solutions to support self-service during initial integration and troubleshooting.

Requirements

What you'll be doing

Updating and expanding general technical guides to support merchants and internal teams

Enhancing API documentation and tooling to improve clarity and usability

Exploring and implementing smart solutions to support self-service via documentation hosted on Readme

Building our knowledge hub for API guides, solutions, integration, and payment management

What you'll need

3+ years of experience in technical writing or documentation

Strong understanding of docs-as-code workflows and engineering processes

Proficiency with Git and GitHub for version control and collaboration

Experience with Atlassian tools for project management and documentation

Thorough understanding of REST APIs with independent experience using Postman, Swagger, and similar tools

Knowledge of webhooks and authentication flows

Fluency in English (Spanish is a plus)

Nice to have

Proficiency in AI tools and their application to documentation workflows

Experience with e-commerce modules such as Magento, PrestaShop, or similar platforms

Knowledge of payment lifecycles and fintech operations