About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape

About the Role

· Sales support: Assist the Sales Manager in charge of relevant market, supervise and co-ordinate all aspects of group tour arrangements in all European destinations with the support of our destination offices.

· Markets: Nordics (Norway / Denmark / Sweden / Finland / Iceland) or UK and DACH markets (UK / Northern Ireland / Germany / Austria / Netherlands / Poland)

· Sales reports & administrative tasks: Follow-up the tours in the system and ensure each confirmed group is invoiced and paid by the client.

Key Activities

· Sales support activities

o Liaise with Operation Offices and other internal departments to ensure that requested services are booked and confirmed within the required deadlines when a group is materialized.

o Make necessary amendments to itineraries and rooming-list, control changes and cancellations for smooth running of operations

o Keep close communication with our local offices and make sure business is operated smoothly

o Prepare all necessary documentation for client and ensure they receive this in good time before the departure of a group

o Assist Sales Manager in product development

o Quotation process for the new requests, creating an offers for the agents.

· Sales reports & administrative tasks

o Ensure each confirmed group is fully prepaid in due time unless credit facilities exist

o Assist Sales Manager in getting more information from client to enrich client’s profile in the CRM database

Requirements

TO SUCCEED IN THE ROLE, YOU SHOULD HAVE

Knowledge

Degree qualified in Tourism and Travel Business

Good understanding of the travel industry and market requirements

Good technical skills in Microsoft Office – Word/Excel/PDF

Fluent English language skills

Skills

Very well organized, able to prioritize tasks

Ability to work under a lot of pressure from the clients

Excellent communication skills to collaborate with our destination offices

Team spirit, ability to work within a group

Experience

· Minimum of 2 years as Sales Assistant

· Experience in Inbound Travel in Europe experience is an asset