Role: Senior AV Event Technician – L2

Contract Type: Full-time, Permanent

Location: Hong Kong

Salary: Negotiable (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Hours: Monday – Friday – 40 hours (rotational shifts; 8am - 5pm,10am - 7pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen for a proven AV Events Technician, to join a well-known globally recognised business, to provide AV technical support for all meeting rooms across our client’s estate.

Working with the Subject Matter Expert and AVNOC team you will ensure resolution to any issues that arise.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Key responsibilities

Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms

Advanced fault finding and troubleshooting

Perform L1/L2 incident management

Support Project Managers in the successful delivery of projects

Assist the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements

Carry out proactive health checks in accordance with SOP

Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities

Assist with software upgrades

Assist with support for video/audio conferencing problems - Investigate faults and recommend further actions to rectify

Ensure all multi-media / presentation rooms are maintained in good working order

Presentation / multi-media meeting room support, including duration support

Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.

Advise clients on best practice

Assist with training of new starters and freelancers

Skills and experience

Proven experience working in a similar role, with strong Audio Visual and Video Conferencing skills

Strong capability with a broad variety of AV & VC systems

Confident and credible communicator

Fluency in both Cantonese and English

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.