Our Mission

Ivy Partners is a Swiss consulting firm that supports businesses in overcoming strategic, technological, and organizational challenges.

We are committed to offering our team members a career that enhances both their personal and professional development. We support their skills development and offer genuine career advancement opportunities.

As an Integrations Specialist at Ivy Partners, you will

- Govern and oversee L3 operational activities during the Europe shift to ensure service continuity and SLA compliance.

- Investigate and resolve incidents within agreed SLA timelines.

- Perform platform analysis, troubleshoot, analyze logs, and identify operational issues causes.

- Escalate complex issues to senior engineers as needed.

- Support daily operational activities and service requests, including deployment, release, and change implementations.

- Document incidents, resolutions, maintain operational documentation, and update knowledge base articles.

- Identify recurring issues and recommend improvements.

- Assist in root cause analysis and develop simple automation scripts for repetitive tasks.

- Manage production support meetings and participate in operational reviews.

- Support the Flex Gateway Platform setup and participate in on-call activities for major incident resolutions when required.

Requirements

About You

You are our ideal candidate if:

- You have 3 to 5 years of expertise in managing a platform.

- You possess expertise in Terraform, OpenShift, GitHub, and basic knowledge of AWS and Azure.

- You have a strong grasp of Authentication & Authorization mechanisms (API security standards: OAuth, OpenID).

- You are familiar with ITIL Processes, and Argo CI/CD tools.

- Your technical skills also include knowledge in XML, XSD, WSDL, WS-*, Java, JSON, and you have user-level experience with SOAPUI, Postman.

- You understand basic network configurations (Virtual IPs, firewalls, Load Balancer, etc.), certificate lifecycle management, and have experience with ServiceNow and Linux.

- You are comfortable working in English (C1 level) and hold an academic background in Computer Science or a related field.

- You are open to working in a hybrid model, support out-of-hours activities occasionally, and are available for short-period relocation or travel to other countries when required.

Why Join Ivy Partners?

- Care | We ensure a supportive environment where each team member is valued and empowered with training and growth prospects.

- Trust | Our approach to client relationships is grounded in trust, professionalism, and transparency, fostering lasting partnerships.

- Innovation | We drive effective digital transformation with innovative technology and creative thinking.

- Responsibility | We are committed to positively impacting our community through responsible corporate practices.