Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida, India

Abut the Role

Our team is looking for a Program Manager to own the overall health of a major client engagement, tracking every commitment across service areas while leading the client through a structured organizational transformation. This is a dual-facing role connecting our delivery teams with client leadership.

What you'll do

Maintain a single consolidated register of actions, decisions, and commitments across the engagement, chasing items to closure

Oversee implementation of the engagement's operating model across governance, administration, design, and capability partnering

Lead the client's organizational transformation and change management agenda, including stakeholder readiness, communications, and adoption tracking

Act as the day-to-day bridge between the delivery team and client stakeholders, resolving issues that span both organizations

Maintain the engagement-level risk and issue register and produce consolidated health reporting for governance forums

Coordinate across service areas to identify and unblock hand-offs before they affect delivery

Requirements

What you bring

8+ years in program management, engagement management, or business change delivery, ideally in an outsourced or managed-services environment

Hands-on experience leading organizational transformation or change management programs for a client, including stakeholder readiness and adoption tracking, not just methodology familiarity

Proven track record tracking delivery commitments to closure across multiple workstreams and organizations

Experience supporting a client's organizational restructuring or operating model implementation

Strong grounding in program and change management methodologies (Waterfall, Agile, Hybrid)

Excellent executive reporting skills, able to distill a complex engagement into a clear narrative

Change Management certification (Prosci, ADKAR, or equivalent) preferred; PgMP, PMP, or PRINCE2 also preferred; Bachelor's required, Master's preferred

Occasional international travel to client site is expected.

If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.