For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele.

To meet the needs of our constantly growing company, we are looking for an Maintenance Customer Support in order to join our Technical department.

AOG and Unscheduled Maintenance

Provide real-time technical support during AOG and unscheduled maintenance events

Communicate with clients, providing updates and obtaining cost approvals

Collaborate with OEMs and MROs to find timely solutions

Oversee troubleshooting, part orders, and shipping with technicians

Scheduled Maintenance

Lead project planning with clients, including upgrades and modifications

Negotiate quotes and compare maintenance proposals

Supervise maintenance progress and track costs

Provide regular client updates and ensure budget oversight

Conduct pre- and post-maintenance inspections

Oversee flight tests to ensure aircraft functionality

Cost Control

Control and negotiate additional work during maintenance

Review and validate invoices to justify costs

Ensure financial transparency by working with the assigned controller

Requirements

Proven experience in aircraft maintenance or hotline support

Strong knowledge of aircraft systems, troubleshooting, and maintenance

Excellent communication skills to coordinate with clients, crew, OEMs, and MROs

Detail-oriented with expertise in cost control and budgeting

Ability to handle pressure and manage multiple projects, especially during AOG

Flexible to work outside regular hours for urgent maintenance