In order to strengthen our international team, we are now looking for highly communicative freelancers for our Dutch speaking customer care team. Zenith Quality Services Ltd. (ZQS) offers international companies professional support in their daily business operations, particularly focused on secretarial services, customer reception and phone management.

As a Freelance Call Center Agent, you are the first contact person for many small and medium-sized companies. You greet customers' callers in a friendly and competent manner, take down call back requests or put calls through, make appointments, take orders and provide information.

Requirements

Your qualifications

You speak and write Dutch at a native level.

You have good written and spoken English skills.

You have a valid VAT ID No (Ust ID).

You have a lockable separate room where you can work undisturbed.

You have very good communication skills and a friendly, helpful nature.

You can adapt to different work processes and handle your PC in an experienced manner.

Technical requirements

High speed internet connection (min. 25 Mbps Download, min. 5 Mbps Upload)

PC or laptop with Windows10 or Windows11 (activated and licensed) or macOS (Big Sur, Monterey, Ventura)

Cable-based fixed-line technology: VDSL, Cable (DOCSIS) or Fiber

CPU: Minimum 4 physical cores at 2 GHz or higher

Memory: Minimum 8 GB RAM

Storage: At least 100 MB of free local disk space

Screen size of 24 inches, Resolution of 1080p or higher

Keyboard, mouse, and a USB headset for calls and meetings

What we offer you

✅Comprehensive onboarding and training

✅ 100% work from home

✅ Dedicated contact person during peak hours

✅ Flexible working hours

✅ Reliable monthly payments

✅ Long-term cooperation instead of short-term projects

✅ Guaranteed minimum hours