We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

This position is part of our evening and weekend team, with working hours primarily outside standard office times.

Key responsibilities:

Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian or English

Receive and process client complaints and issues related to credit, prepaid and debit cards

Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty

Ensure all customer interactions and processes comply with internal quality standards and legal regulations

Proactively find solutions for client complaints and escalating complex cases to the appropriate department

Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

Numerous benefits and incentives

Well-being, motivational and team-building activities

Requirements

For the job opening, we are looking for candidates who meet the following requirements:

Commercial or tourism background

Experience in customer service

Good knowledge of Office package/ PC use

Good communication skills

Languages: Italian, German/Swiss German, French and English

As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team