We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.

Key Responsibilities:

Phone contact with clients for credit management and debt recovery

Active listening to clients’ situations and identification of sustainable payment solutions

Negotiation of repayment plans and monitoring of agreed arrangements

Management and updating of cases in internal systems

Collaboration with the team to monitor open positions

Maintaining a professional and empathetic approach even in sensitive situations

Requirements

Commercial training (commercial apprenticeship or equivalent qualification)

Native German and good knowledge of English

Excellent communication skills and strong customer listening abilities

Aptitude for managing customer relationships over the phone

Empathy, mediation skills, and solution-oriented mindset

Attention to detail and organizational skills

Team spirit and reliability

Ideal profile

Young, motivated person eager to grow professionally

Ability to remain calm and professional even in difficult conversations

Team-oriented attitude and collaborative mindset