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Rubyplay

L2 Technical Support Engineer

Kyiv (Remote), UkraineRemote · Ukraine
Full Time · Engineering Team
VERIFIED 1H AGO
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Hiring · 30d
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GCPKubernetesSQL

RubyPlay is a place where passion meets competence. Since 2017, we’ve made more than 200 innovative games and built more than 100 strong partnerships globally!

Proud to be:

  • The Winner at BFTH Arena Awards — Best Online Casino Game
  • Shortlisted for SBC Awards 2024 — Casino/Slots Developer of the Year
  • A strong player on 10+ markets globally
  • Beloved workplace for hundreds of specialists from 34 countries

We are now growing our team and looking for driven professionals ready to build their careers in a strong, international studio with a product that’s making waves worldwide.

Responsibilities

• Troubleshoot production issues (e.g., stuck sessions, broken rounds, game errors, API failures)

• Validate Big Win and round-related checks using back-office tools

• Monitor GCP/GKE clusters using Grafana and analyze logs to identify root causes

• Communicate with operators via Slack, Teams, and email — act as the technical point of contact for partners

• Manage Jira tickets: triage, classify, resolve, or escalate issues

• Configure operator settings (game activation, limits, jurisdictions, currencies)

• Test and validate API changes; represent the customer perspective when verifying endpoints

• Collaborate with DevOps, Backend, and Commercial teams on infrastructure, incidents, and integrations

• Create runbooks, how-to guides, and automation tools to reduce manual workload

Skills

• 1–3 years in L2 support, NOC, SOC, or IT operations

• Cloud: experience with any cloud platform (GCP is a plus); ability to navigate and query logs

• Infrastructure: basic understanding of system configurations and environment-level settings

• CI/CD: familiarity with GitLab or Jenkins (branches, merge requests, pipelines)

• Data formats: JSON, XML, YAML

• Web: solid understanding of HTTP, REST APIs, and webhooks

• Tools: Postman (collections/environments), browser developer tools

• AI tools: ability to use AI-assisted tools for troubleshooting, log analysis, and documentation

• Jira: experience managing and tracking tickets

• English: upper-intermediate written and intermediate spoken

• Ability to work with both technical and non-technical stakeholders

• Strong prioritization and decision-making skills under pressure

• Proactive, service-oriented mindset

Nice to have

Grafana, SQL, basic Kubernetes knowledge, iGaming/gambling experience

Schedule

• 8-hour workday, Monday–Friday

• Flexible start time between 08:00–16:00 to support multiple time zones

• Occasional weekend shifts (compensated with time off during the week)

• On-call rotation (compensated, with a buddy system)

Benefits

  • Remote-first flexibility — Work from anywhere with a setup for deep focus and work-life balance
  • Learning & growth — Development budgets and dedicated days to upskill and explore new areas
  • Health & wellness — Medical coverage and well-being budgets to help you feel balanced, strong, and supported
  • Yearly bonus — Rewards based on company success and your impact
  • Career growth — Vertical and horizontal opportunities to grow and advance
  • Global team — Talented, diverse colleagues you’ll enjoy working with

Interested in becoming a RubyPlayer and making a mark in the iGaming world? Join us!

Source · RubyplayFirst seen 4 NovOriginal ↗