Client Services Administrator

In Restructuring & Insolvency (R&I), we work closely with external stakeholders and teams across MKS to create positive outcomes from challenging situations. For businesses and individuals facing difficulties – such as defaulting borrowers or debtors, creditor pressure, mounting debt, rising costs, reduced cash flow, and financial and reputational risks – we provide essential support. Our priority is always to avoid formal insolvency procedures whenever possible.

As a Client Services Administrator within the R&I Client Services team, you’ll play an important role in supporting the effective management and progression of insolvency cases on behalf of our clients. You’ll provide administrative and case support across a varied portfolio, helping us monitor insolvency appointments, manage claims, and ensure case information, correspondence and key deadlines are accurately recorded and progressed. You’ll also undertake case research and investigations, helping the team keep clients informed and support the recovery of outstanding debts.

This is a varied role that would suit someone who is organised, detail-focused and comfortable managing multiple cases, priorities and deadlines, with an interest in developing their knowledge of restructuring and insolvency.

Responsibilities

• Prepare case related documentation.
• Assist with reviewing daily personal and corporate insolvency data.
• Lodge correspondence with Office Holders.
• Request case-related documentation from Office Holders.
• Set up and maintain cases within internal case management system.
• Upload and accurately maintain case correspondence and documentation across internal case management system.
• Assist with post-appointment case progression, including case specific diary management with key dates, monitoring reporting deadlines and summarising relevant reports and developments.
• Undertake and assist with case research and investigations to support the wider Client Services team.
• Continuously increase your technical knowledge through courses, reading, meetings, and on-the-job training.

Skills

• Previous experience in an administrative or client services role, ideally gained within a professional services or similar environment
• Strong attention to detail, with the ability to produce accurate and thorough work

An interest in restructuring and insolvency, with some understanding of insolvency principles desirable

• Excellent organisational and written and verbal communication skills
• Strong Microsoft Excel and Word skills
• Ability to manage and prioritise a varied workload, working accurately to deadlines
• A collaborative approach and ability to work effectively as part of a team
• Motivated, enthusiastic and willing to learn and take on new responsibilities
• A desire to develop technical knowledge through on-the-job learning and relevant internal and external training

As you develop in the role, you’ll be expected to build your knowledge of corporate and personal insolvency and your ability to manage cases and competing priorities with increasing independence.

Benefits