The Beverage Manager is responsible for assisting the Assistant Director of Food & Beverage - Beverage in coordinating all phases of restaurant/outlets/bars/banquet beverage operations in the Hotel; coordinate these activities on a daily basis; assist in program planning and quality control.

Maintain the services and reputation of the Hotel and act as a management representative.

Responsibilities

Responsible for the knowledge of local alcohol ordinances and the implementation of these ordinances.
Responsible for the scheduling of all alcohol service employees for each function for that day.
Prepare alcohol orders for dining room and room service throughout the day.
Stock the service bar and lobby bar as needed.
Oversees the service of any alcohol function for that day.
Insures that the proper payment is made for each alcoholic beverage purchase, whether it be for an individual or a group.
Complete all financial paperwork pertaining to banquet bars and make cash deposits.
Daily inventory control through counts to insure that all alcoholic beverages are accounted for at all times.
Purchasing of alcohol for all food service functions, in accordance with local laws governing these purchases.
Order bottled water for banquets, breaks, and coffee shop.
Place orders for checks for all alcohol purchases.
Coordinate all alcohol functions for banquets.
Take an alcohol and mixer inventory on the first of every month. Reconcile the inventory with purchases to insure all is accounted for.
Coordinate and implement monthly wine dinner or tasting with Wine Sommelier.
Develop new alcohol packages and wine menus with Wine Sommelier.
Direct responsibility for training the staff for all alcohol service. This training includes all knowledge of the local laws that govern the sale of alcoholic beverages, so that the server is always following these laws and is never making a sale that is in violation of these laws. This training also includes all the usual knowledge for proper customer service of all alcohol products.
Oversee the bar operation area, supervises beverage service staff in accordance with operating policies that he or she may help establish.
Creates a positive team atmosphere among Team Members.
Maintains records of staff periodic manner and operating costs.
Provides feedback and coaching to the Team regularly.
Understands building capability through Cross training
Treats all Team Members fairly, with respect.
Sets high standards for appropriate team behavior on shift.
Works with beverage staff to ensure proper food presentation and proper food-handling procedures.
Handle guest complaints in restaurants.
Schedules periodic beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
Meet with sales representatives to order supplies such as glassware, utensils, and cleaning items. Arrange for maintenance and repair of equipment and other services.Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
Ensures new products are executed properly following roll-out.
Is capable of handling irate customers with a friendly/calm attitude.
Is flexible in dealing with changes/problems (e.g., being short staffed).
Has effectively forecasted restaurants & bar needs.
Shifts priorities and goals as work demands change.
Prioritizes tasks effectively to ensure most important tasks are completed on time.
Delegates and follows-up effectively.
Attendance and participation of weekly F & B meeting and Department Head meeting
Taking Ownership of issues or tasks and also give detail update of the Director of Food and Beverage.
Seeks, listens and responds to Guest feedback.
Coaches team on how to exceed Guest expectations.
Does not blame others; takes accountability for problems.
Effectively identifies restaurant problems through reports and can ideate & execute to resolve
Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
Assist in planning regular and special event Menu.
Assure the maintenance of bar control policies.
Assure completion of requisitions where deemed necessary.
Assure the completion of weekly schedule and shift duties
Maintaining a labor cost
Assuring adequate and consistent
Completion of monthly inventory.
Assure the ordering and purchasing of beer, wine, liquor, premix canisters and canned soft for Food& Beverage and vending.
Minimize number of customer complaints.
Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time.
Assisting in the overall maintenance of the operation at a level in keeping with the standards prescribed.
Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.

Skills

Expertise:

To fill the position, the following is required:

Previous experienced in similar job role or 5-10 years Beverage Operations experience.

Competencies: Include the skills the candidate must have to fill this

position:

Positive attitude
Excellent verbal communication in English.
Professional appearance
Ability to function well as part of a team
Able to multi-task and work in a fast-paced environment.
Strong customer service orientation.
Able to communicate effectively with customers and coworkers.
Diligent attention to details

Benefits

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers.

Your stage awaits.

Discover a career crafted by you.