Spa Therapist

To work with a clear understanding of the standards, core values, visions and goals of Kempinski and Kempinski The Spa.

To ensure clients receive requested treatments and follow-up recommendations according to the spa’s standard operating procedures (SOPs) and policies.

Responsibilities

The duties of Spa Therapist is executed satisfactorily when:

• Provides spa treatments according to Kempinski the Spa treatment menu, standards and outlined protocols.
• Retains proper working knowledge of the process, benefit and outcome of all treatments and products in the spa.
• References and adjusts treatments according to the guest’s health assessment.
• Delivers special, individualized and unique service to guests in the Spa.
• Up sells and recommends in a thoughtful way—treatments, retail and homecare.
• Begins and end treatments on time.
• Confidently handles and rectifies guest queries or small complaints.
• Ensures guests comfort and a genuine, welcoming environment for all guests.
• Ensures a proper handover is completed in the guest journey as per the documented standard; following up on treatment experience and acting on any discrepancies.
• Maintains the setup, hygiene and cleanliness of treatment rooms and treatment equipment.
• Maintains complete discretion and confidentially in all communications with guests.
• Actions other positions’ responsibilities within the spa as required.
• Reports all accidents and guest incidents to the Spa Manager in a swift and professional manner.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.