Specialty Veterinary Referral Coordinator

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our client services team at Virginia Veterinary Specialty & Emergency as a Referral Coordinator and play a vital role in supporting our patients, their families, and our specialty teams.

Position Details

Full-time schedule: Monday - Friday, 8-hour shifts, with an occasional Saturday morning rotation

Dedicated to our specialty departments (supporting Internal Medicine, Cardiology, Ophthalmology, and other advanced services)

Responsibilities

Work through incoming emergency or urgent cases from our referring veterinary community.
Coordinate the transfer and processing of medical history and prepare it for review by our specialists.
Create a stream of consistent, concise communication from our referring veterinarians to our specialists.
Develop, cultivate, and maintain unique and professional relationships with the hospital’s referral and potential referral base.
Occasional help with our Client Services team may be required.
This includes providing exceptional customer service, answering phones (multiple lines), assisting clients with scheduling new consultations and walking them through what to expect during their visit, checking customers in and out, submitting insurance claims, processing payments, and performing general reception duties.
Maintain accurate medical records and ensure hospital cleanliness.
Collaborate closely with veterinary staff to support patient care.

Skills

At least 1 year of previous experience in a veterinary medicine client-facing role
Excellent communication and problem-solving skills
Ability to remain calm and compassionate in emotional or high-pressure situations
Strong organizational skills and attention to detail

Benefits

Be part of a mission-driven team that saves lives every day
Opportunities for growth and training in the veterinary field
Supportive leadership and a collaborative work environment
Competitive pay
Paid time off, paid holidays, and paid parental leave
Health, dental, vision insurance
Employee discounts
401K with company match
Annual Uniform Allowance