Your mission

Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries. Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives. Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong zero-defect culture.

Your profile

Key Responsibilities

Own Customer Quality for rolling stock/train projects.

Ensure right-first-time, safe and compliant train delivery.

Act as the primary quality interface with customers.

Lead customer complaints, RCA, 8D, CAPA and closure.

Drive customer satisfaction, quality KPIs and punch-point reduction.

Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements.

Lead final inspection, testing, acceptance and quality release.

Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.

Identify critical quality risks and initiate containment/escalation when required.

Drive continuous improvement, lessons learned and defect prevention.

Lead, mentor and develop the Customer Quality team.

Prepare and present quality performance reports to management and customers.

Education & Experience: Bachelor’s degree with 14+ years or Diploma with 18+ years of experience, preferably in Mechanical/Electrical Engineering.

Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components.

Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems.

Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution.

Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement.

Communication: Excellent reporting, presentation, stakeholder management and communication skills.

Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture.

Why us?

Lead a nationally significant railway project with transformative potential.
Engage with advanced technologies and industry-leading experts.
Thrive in a dynamic, supportive, and growth-oriented work environment