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Valuedesk

Senior Customer Success Manager (F/M/D)

BielefeldLocation unclear
Manager · full-time, permanent · Customer Success
POSTED 14 JUN 2023VERIFIED 1D AGO
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Role
1244 days opentrue age
Posted 14 Jun 2023
CompanyValuedesk →
11open roles
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With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.

What You Will Do:

  • You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goals
  • You will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impact
  • You will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficiently
  • You will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solution
  • You will create target group-specific dashboards and performance reports to support enterprise-wide performance management
  • You will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer value
  • You will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationship

Who You Are:

  • You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environment
  • You have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimization
  • You think strategically, analyze customer needs, and develop tailored, value-driven solutions
  • You are confident communicating at management and executive level, and you know how to proactively engage and retain customers
  • You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools
  • You are open to occasional business travel
  • You are fluent in German and English, both written and spoken

Our Benefits:

  • Hybrid work model with a focus on the office (60/40)
  • Flexible working hours for a healthy work-life balance
  • Workation opportunities
  • Free choice of hardware (macOS or Windows)
  • Mentoring and support from experienced colleagues
  • Generous professional development and training program
  • Competitive salary (depending on experience and qualifications)
  • Company pension scheme
  • Attractive employee referral program
  • Deutsche Bahn Jobticket
  • Business Bike leasing
  • Exclusive employee discount portal
Source · ValuedeskFirst seen 7 NovOriginal ↗