Short description

Are you a commercially driven all-rounder looking to become part of our Order Management team?

In this role, you will take ownership of the entire Order-to-Cash process, supporting all activities from order intake through to invoicing. As part of our central Order Management team, you will be responsible for supporting multiple entities across our organization and will play a key role in ensuring efficient, accurate, and customer-focused operational processes.

This position can be performed remotely within Germany. To maintain close collaboration and team spirit, we meet in Karlsruhe approximately once per month for team days. If you are based near Karlsruhe or Lauf, we are always happy to see you in the office more frequently.

Your onboarding will take place primarily in Karlsruhe, allowing you to get to know your team and role in person. Therefore, a willingness to be on-site during the onboarding phase is essential.

If this sounds like your next challenge, we'd love to receive your application.

Your mission

Order Processing & Administration

Receive, review, and process incoming customer orders
Maintain the order book and ensure accurate order documentation
Review contracts and monitor time-to-rent metrics
Manage the end-to-end order fulfillment process

Contract & Cancellation Management

Maintain customer contracts, subscription agreements, and contract amendments
Process and confirm customer cancellations and terminations
Ensure contract data remains accurate and up to date

Billing & Invoicing

Execute billing runs and invoicing processes
Support the implementation of annual price adjustments according to company guidelines
Ensure accurate and timely invoicing for customers

Third-Party Product Management

Handle third-party product orders from order entry through delivery
Ensure all orders are processed, fulfilled, and billed correctly and on time

Customer Communication

Act as a key contact for customers regarding orders, contracts, invoices, and related inquiries
Provide proactive communication on order status and issue resolution
Contribute to a high level of customer satisfaction through professional service

Your profile

Professional Experience

At least 2-3 years of experience in Order Management, Order Processing, Contract Administration, or a comparable operational role
Experience managing complex customer orders and related billing processes
Ideally, experience working with subscription-based contracts and recurring revenue models
Previous experience in a fast-paced, growth-oriented business environment

Systems & Technical Skills

Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
Strong experience working with ERP systems, ideally Microsoft Business Central
Experience using CRM systems, preferably Microsoft Dynamics
Nice to have: Initial experience working with AI-powered tools such as Microsoft Copilot

Education

Successfully completed a commercial/business-related vocational qualification or degree

Working Style & Soft Skills

Highly detail-oriented with a solution-focused mindset
Strong customer service orientation
Ability to work independently while collaborating effectively within a team

Language Skills

Excellent German and English skills, both written and spoken

Application process

Introductory Call

Interview

Assignment & Final Discussion

Benefits

For a full overview of our benefits and perks, please visit our careers page: https://www.stp.one/en/careers

As a European company, some benefits vary by country, but many are available across all locations, including:

Annual learning and development budget and clearly defined career paths
Employee referral bonus program
Mobility benefits, including bike leasing and public transportation subsidies
Workation opportunities of up to 30 days per year within the EU
Contribution towards computer glasses
Tax-free employee benefits
Company events and celebrations (summer parties, annual kick-offs, and more)
Flexible working models (hybrid, remote work, part-time arrangements, etc.)

Contact details

Ifyouhaveanyquestions,pleasedon'thesitatetoreachouttoourPeople&Cultureteam.

jobs@stp.one