What you'll do

In this role, you will investigate complex technical issues, identify root causes, and work closely with engineering teams to deliver sustainable solutions. You will support customer integrations, contribute to the operation of existing products, and participate in development activities whenever support priorities allow.

Responsibilities

Investigate and analyze customer-reported issues in production systems, integration setups, and internal environments
Reproduce issues, identify root causes, and provide clear technical findings to the responsible engineering teams
Support customers with the integration of our services, APIs, and data flows
Analyze issues in legacy products and support their continued operation
Work with modern C++20 services and older C++ code bases for debugging and support purposes
Communicate technical findings clearly to internal teams and customers
Contribute to development work and product improvements when support priorities allow

What we're looking for

Several years of professional experience in C++ software engineering
Experience in technical support, application support, integration support, or a similar customer-facing technical role
Strong analytical and problem-solving skills, particularly in root cause analysis and troubleshooting

Experience working with both modern and legacy C++ code bases

Experience with distributed backend systems, gRPC, and Protocol Buffers
Excellent communication skills and the ability to explain technical findings clearly and concisely
An independent and structured approach to problem-solving
Fluent English skills

Why Snke

A supportive, international team connected by shared values and a culture of trust
Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
30 vacation days, plus December 24th and December 31st
Flexible working hours and a hybrid work model within Germany
Bike leasing via our partner “BikeLeasing”
Parking garage and secure underground bike storage
Subsidized company restaurant and in-house café
Urban Sports Club membership with employer contribution
Regular after-work, team, and company events
Centrally located, modern workspace with a 212 m² rooftop terrace

We look forward to receiving your online application, including your salary expectations and earliest possible start date.

We welcome applications from people of all backgrounds and identities. At Snke, we believe diversity drives innovation, helping us build smarter solutions and improve patient outcomes.

Contact person

Tatjana von Freyberg