Coordinate daily customer call-offs and ensure that orders are processed and fulfilled in accordance with agreed delivery schedules and customer requirements.
Prepare and provide all required shipment documents to customers.
Monitor the entire shipment process from order receipt through to delivery and proactively address delays or operational issues.
Act as a central point of contact for customers and coordinate closely with internal departments, production teams and logistics partners.
Maintain accurate and up-to-date shipment information in customer portals, SAP, EDI and internal systems.
Set up and maintain relevant master data and codes for customers and logistics service providers.
Coordinate sales returns and ensure that all related processes and documentation are handled correctly.
Monitor logistics performance and on-time delivery KPIs and support the implementation of corrective actions where necessary.
Support accounts receivable activities by monitoring outstanding payments and coordinating with customers and internal stakeholders.
Manage orders, returns and the availability of returnable packaging in cooperation with customers and internal departments.
Support internal and external audits and ensure that all activities comply with applicable processes and management system requirements.
Contribute to high customer satisfaction by ensuring reliable deliveries, transparent communication and the efficient resolution of operational issues.

Completed vocational training or a bachelor’s degree in business administration, logistics, supply chain management or a comparable field.
The position is also suitable for motivated graduates who would like to begin their career in an international manufacturing environment.
Initial experience in sales administration, order management, customer service, logistics or supply chain coordination is considered an advantage.
Confident use of standard Office applications, particularly Excel.
Experience with SAP, EDI systems or customer portals is considered an advantage.
Strong organisational and problem-solving skills with the ability to manage several operational topics simultaneously.
Reliable, disciplined and resilient working style with a strong focus on accuracy and customer satisfaction.
Proactive and self-motivated personality with good communication skills and the potential to take on additional responsibility.
Good English and German skills, sufficient for daily communication with customers and internal stakeholders.

Competitive compensation ranging from 42,000 € to 46,800 €, depending on the candidate’s level of expertise.
Flat hierarchies and an open company culture.
Subsidies for company pension schemes and additional benefits.