Your mission

Your key responsibilities would look like

Support our customers in the ESM environment Network management
Act as first contact for technical support, resolving incidents efficiently
Troubleshoot issues in your solution area, escalating complex cases
Communicate effectively with customers and partners on issue status and resolution
Document solutions and contribute to the knowledge base
Work closely with Cloud, Services, Engineering and other internal teams
Support process improvements
Coordinate or escalate major incidents when needed

Your profile

Degree in IT, Computer Science, or related field
Previous experience from working in the technical support
Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure)
Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions)
Familiarity with ITIL principles
Strong problem-solving and communication skills
Business German level, Fluent in English
Able to manage multiple tasks in a dynamic environment
“We love customers!” -mindset
First experience in using AI at work
Knowledge of network, Internet technologies and their protocols
First Knowledge in scripting such as PowerShell
Experience in ESM support

Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

Our Benefits

Learning & Development Opportunities - Up to 6 additional days off for personal or professional development
One Social Day for you to assist in social settings or attend events that help improve our environment
Bicycle leasing, the contract, and insurance will run through us
The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus

Your contact person

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.