About Working at envelio

We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive!

Your Role

Depending on the customer group, you and your team will develop suitable formats for our customers – from scalable 1-to-many webinars to personal touchpoints such as executive business reviews. You will continuously analyze usage, feedback, and satisfaction and use this information to derive measures for sustainable customer success.

How You Make an Impact

You design and are responsible for your customers' customer journey—from introduction and use to renewal and further development of the collaboration
You are the central point of contact and coordinate all measures necessary for a successful collaboration—from onboarding and product support to strategic touchpoints such as business reviews
You will work closely with our Project Delivery and Expert Services teams, keep track of all project statuses, and take over active support after completion
You will be responsible for preparing and implementing formats that serve the success of our customers – from standard training and Q&A formats to individual check-ins and business reviews
You will continuously analyze customer satisfaction and product usage, identify risks or opportunities at an early stage, and initiate targeted measures for improvement
Together with your team, you will further develop methods, playbooks, and customer journey templates – especially with regard to specific areas of application for our platform

Your Profile

You have completed your studies in electrical engineering, energy technology, industrial engineering, or a comparable subject
You have knowledge of the planning and operation of electrical networks or the integration of electrical systems and apply your knowledge of the associated energy industry contexts in a targeted manner
You already have professional experience with direct customer contact and are enthusiastic about establishing and maintaining lasting customer relationships
Ideally, you already have experience in technical consulting, customer success management, key account management, or related fields in a B2B context
You are a strong communicator with very good written and spoken German and English skills (C2 level)

Your Benefits

Flexible working mode within Germany: Hybrid, from home or in our lovely office in Cologne
Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA)
State of the art technology and modern tech stack
Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)
Support for your health through sports membership cooperations
Professional mental wellbeing support through our partner nilo for you and your family
Flexible use of a monthly mobility budget (e.g. Jobrad, public transport)
Time and resources for individual growth
Regular tech & growth talks for internal knowledge sharing
envelio pension plan
Regular company and team events