Answering customer inquiries: By phone, email, and chat.
Problem solving: Providing assistance with ticket questions, prices, and event details.
Support with changes: Assisting with cancellations, rebookings, and alternative ticket options.
Teamwork: Collaborating with colleagues to find optimal solutions.

Commercial training or comparable qualification.
Ideally, initial experience in customer support (events/e-commerce).
Strong customer focus and enjoyment of contact with people.
Strong communication skills (telephone and written) and confident use of MS Office.
Very good German skills, good English skills an advantage.
Solution-oriented, patient, and able to work under pressure—even in stressful situations.
A team player with an affinity for the event industry.

Customer Support Employee (m/f/d)