Your mission

Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
Lead implementation and change projects with multiple stakeholders
Consult customers on governance, meeting preparation, collaboration, and decision-making processes
Facilitate onboarding sessions, workshops, trainings, and enablement formats
Identifyadoption risks and develop clear actions to increase usage and customer value
Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
Share customer feedback and insights with Product, Tech, Sales, and Leadership
Improve CS processes, playbooks, and scalable enablement materials

Your profile

Based in Germany
Fluent German C1/C2
Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
Experience working with enterprise customers and complex stakeholder structures
Strong communicationand stakeholder management skills in German and English
Ability to consult customers, lead workshops, and translate complexity into clear next steps
Structured, proactive, hands-on, and customer-first mindset
Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
Strong understanding of corporate decision-making processes and organizational hierarchies.
Experience working with Executive Offices, Board Offices, or Corporate Secretariats.

Proven experience engaging with C-level executives and senior management

Why us?

100% remote work and flexible working hours
High ownership in a fast-growing SaaS company
Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
Close collaboration with enterprise customers and senior stakeholders
Transparent, trust-based culture with fast decision-making
2–3 offsites and workshops per year
Clear development paths and a steep learning curve