Role summary

Orders, deliveries, last-minute changes: you’re the person who brings the details together. Join our international B2B team and turn complex customer requests into practical solutions.

Your responsibilities

Customer Claims & Issue Resolution

Handle claims involving product quality, returns, delivery errors, or lost goods
Where appropriate and in line with company guidelines, propose discounts for delayed deliveries or incorrect items to help resolve issues without a return or full credit

Order Management

Check and monitor prices, delivery dates, addresses, labels, calculations, and quantities after orders are placed and during order clearance
Process changes to order confirmations, including new orders and replacements
Track orders in production and keep customers updated on their progress
Check product allocation and delivery timelines, adjusting orders when needed
Coordinate deliveries for customers who pay in advance

Logistics & Delivery

Share tracking details and proof of delivery, and follow up on delivery issues
Help resolve refused deliveries and other logistics concerns
Plan and coordinate pre-booked deliveries with Key Accounts

Payments & Invoicing

Follow up on unpaid or partially paid invoices and review proposed payment reminders
Issue pro forma invoices for 20% deposits and 80% balance payments
Work with customers and internal teams to resolve payment or invoicing issues

Reporting & Coordination

Maintain reports, status lists, and data requested by sales agents or area management
Record and update special agreements with Key Accounts
Act as a key link between the Back Office and other departments

Your profile

You have experience in B2B customer service, sales support, order management, or a similar role, ideally working with international clients
You’re comfortable managing several orders and customer requests at once, while keeping track of the details
You communicate clearly and professionally, including when handling claims or difficult conversations
You enjoy working across teams and know when to follow up to keep things moving
You’re confident using Excel and order management or ERP systems
You take ownership of issues and look for practical solutions
You have professional working proficiency in English and one of the following languages: German, Hungarian, Italian, French, or Russian

Your advantages

A familial, collaborative atmosphere in international teams
An innovative and exciting area of responsibility with diverse development opportunities
Flat hierarchies and short decision-making paths that help you implement your own ideas
Meal tickets
Regular employee events
Discounts on our own products

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